Can I engrave on the inside of a ring?

A selected amount of rings have the option for a custom engraving on the inside. Select "yes" under the "custom engraving" tab. The additional cost will automatically be added to the price. 

How long is the manufacturing time?

We take 10 working days from the date of purchase to complete an order.

How long does my order take to get delivered?

Depending on the area, local delivery takes 2-3 working days and international delivery takes 5 - 7 working days.

Do you keep stock?

All of our jewellery is handmade to order except for our One & Only collection.

We do not keep stock at our studio.

Do you have a physical store?

We sell online only. We do not have a physical store. Our workshop is in Paarden Eiland, Cape Town. Visits can be made by appointment only.

I ordered the wrong size, what now?

If you like living on the edge and sizing your own finger at home we salute you, but it's most likely to be wrong. We recommend going to a jeweller to get professionally sized. We take care to make sure that the ring is exactly the size you order. We cannot be responsible for the change of sizing. We can resize your ring for an additional R150. Please note not all rings can be resized.

Why has my silver tarnished?

Certain metals tarnish when left unworn and with prolonged exposure to air and humidity. We recommend storing your jewellery safely in an airtight container when not in use. Due to the nature of metals, tarnishing may occur through exposure to various chemicals such as household cleaning products, perfumes, lotions, shampoos and other body products. Although uncommon, your own skin acidity levels and sweat can also react with certain metals, resulting in tarnishing.

How do I get my ring size?

If you do not know your ring size, we highly recommend having your finger professionally sized by your local jeweller. Measuring yourself is often highly inaccurate. Please be sure of your ring size when ordering. We cannot be held responsible for any incorrect ring sizes given by the buyer and will not accept returns or exchanges for resizing.

Do you offer this in gold?

All of our jewellery is available in 9ct gold. If the product doesn't have a metal type option, please get in touch with us for a quote.

Do you plate your jewellery?

Our jewellery is only available in solid sterling silver or solid 9ct gold.

We do not offer plating as it can lead to fading colour.

Can you remodel my gold jewellery or buy my gold?

Yes, we do offer remodelling here is a few things you need to know: 

- Your gold jewellery has to have a stamp

- Due to the different combinations of alloys in gold we will need to send your metal off to be refined. The refining fee is 15% of your gold.

- Please note refining your gold does not mean that we get to use your actual gold.

- When we receive the metal back from the refinery, we will deduct the final weight of the metal and credit you the value of the gold with the gold price on the day.

What are your pick up times?

Our pick up times are Monday - Thursday 9:30am - 3:30pm and Fridays from 9:30am - 2:30pm ... excluding public holidays. We will whatsapp you as soon as your order is ready for collection.

Do you make custom designs?

Yes we do! Check out our custom commissions page guidelines here:

https://jaderabbitdesign.co.za/pages/custom-commissions

I just ordered online and i need the jewellery like NOW?

We understand that last minute gifts happen or you have a flight to catch. Please be mindful that our jewellery is handmade to order. We need those 10 working days to make sure it leaves our studio PERFECT. If you really can't wait then you are welcome to email us and we can see what we can do... but it really does put pressure on our small workshop.

How do I send the images i want to be engraved on my personalised jewellery 

If you choose the option to include a custom engraving on your jewellery please email us a detailed description of your design with high resolution reference pictures. Please be mindful that we trace the images you send us, the highest quality image brings out the best in your engraving. We do not engrave photographs.

Can i please speak to Jade?

There is no Jade, our names are Shannon and Tammy :)

Jade is a mythical creature that lives on the moon mixing magic for the goddess all day.