Orders & Shipping

Local Orders (South Africa only)

Jade Rabbit Design pieces are hand-made to order, please allow up to 10 working days for manufacturing and processing before shipping.

(Orders are not processed on Saturdays & Sundays or on public holidays).

Custom and wholesale orders may require more time.

Manufacturing will only commence once full payment has been received, unless a prior agreement has been made.

JRD items are shipped throughout South Africa using a reliable courier service.

A standard courier rate of R100 is charged per order. Orders R1500 and over qualify for free shipping.


You will receive a notification and tracking number via email once your order has been dispatched.

It can take up to 2-5 working days for delivery. (This excludes South African public holidays).

Please ensure you have filled in the correct physical address. Deliveries cannot be made to PO Boxes.

If you are based in Cape Town, you may choose collect your order from our studio in Paarden Eiland during business hours.



International Orders

Our international courier rate is R300 per order with Fedex delivering to your door.

Jade Rabbit Design pieces are hand-made to order, please allow up to 10 working days for manufacturing and processing before shipping.

(Orders are not processed on Saturdays & Sundays or on public holidays).

Custom and wholesale orders may require more time.

International shipping can take between 5-7 working days once your order has left our workshop. 

Once your order has been dispatched we will contact you with a tracking number - Please allow up to 24 hours for the courier to update their records before you begin to track your order.

Please note - shipping and delivery dates are estimates only and cannot be guaranteed. Jade Rabbit Design unfortunately cannot be held liable for any delays once your order has left our studio.

Please note that additional fees and/or taxes may be charged by your country's customs department.

You, the buyer, are responsible for any additional duties and/or customs fees that may be incurred by your country.

 

Jade Rabbit Design cannot be held liable for any additional charges, import duties, permits and/or local restrictions - please be sure you are aware of your local custom’s policies before ordering.